To delete a payee that you don't use any more:
Digital Banking
- Log in to Digital Banking at www.rbsidigital.com
- Select 'Payments and transfers' from the left hand menu
- Under the 'Make a payment or transfer' heading select 'Manage payees'
- Select the payee you want to delete. The payee details will then be highlighted
- Select the 'Delete payee' button. The full payee details will be displayed
- Select 'Confirm' if the details shown are of the payee you want to delete
You should now see confirmation that your payee has been deleted.
Mobile app
- Once logged into the app, click on the account the payee is linked to
- Click on 'Payments' then 'Manage payees'
- Select the payee
- Confirm by pressing 'Delete payee'
To avoid the possibility of a payment being sent to an incorrect person or company, it is worth checking your list of payees every so often and deleting any that you no longer need.