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Why can't I order a cheque book or credit book?

You can order a cheque book or credit book online provided you have previously ordered one for that account through telephone banking.

To order a cheque book or a credit book online:

  1. Log on to Digital Banking at www.rbsidigital.com
  2. Select 'Payments and transfers' from the main menu
  3. Under the 'Credit/cheque books' section select either 'Order cheque book' or 'Order credit book' and follow the on screen instructions

If the account you are trying to order a cheque or credit book for is not listed then your cheque/credit book preferences have not been recorded for that account and you will need to call telephone banking to place your order.

Telephone banking
Jersey: 01534 285200 or +44 1534 285200 from outside the UK
Guernsey: 01481 710051 or +44 1481 710051 from outside the UK
Isle of Man: 01624 646464 or +44 1624 646464 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.