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I was asked to enter my full security number, full password and / or use my card-reader when logging into Digital Banking

If you notice any significant difference in the details that you are being asked for during login or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately.

Our specialist Fraud team will be able to support and investigate the matter for you.

Online and telephone fraud
0800 161 5150
overseas: +44 131 523 8383
Minicom: 0345 900 5961

Please ensure you have your 10 digit customer number which starts with your date of birth when you call us.

We will never ask you:

  • To enter your full PIN.
  • To enter your full Password.
  • For extra verification using your card-reader.
  • For any credit card details.