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How do I cancel a direct debit?

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

Cancelling a direct debit online

  • Log in to Digital Banking at www.rbsidigital.com
  • Select 'Payments and transfers' from the main menu
  • From the 'Direct debits' section select 'Manage direct debits'
  • Select the appropriate direct debit from your 'Direct debits' list
  • Select 'Cancel direct debit' and follow the instructions on screen.

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your direct debit at or after 8.20pm (UK time) on the day the payment is due future payments will have been cancelled. However, the payment due on that day will already have been taken and we will not have been able to retrieve it.