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Why has my SSE bill payee disappeared?

If you have a bill payment set up to any of the following utilities, you may have noticed that the payee has disappeared from your list of payees:

  • SWALEC Gas
  • Scottish Hydro Elect
  • Scottish Hydro Elec Gas
  • Southern Electric Gas
  • Southern Electricity
  • SSE/Scot&Sth Energy

The payee has been removed due to SSE making a change to their account details. To make a payment, just re-add the payee via the 'Payments and Transfers' option in Digital Banking. If you're unsure which payee to add, you can refer to your utility bill.

Any scheduled payment you have set up will go out as normal and won't be affected by this change.