Looking for answers
Ask a question

I have not received a debit card, what should I do?

If you are expecting a new debit card it should normally arrive within 5 working days. However, if your debit card has not arrived please call our telephone banking service.

Please ensure you have allowed 5 working days for delivery.

Telephone banking
Jersey: 01534 285200 or +44 1534 285200 from outside the UK
Guernsey: 01481 710051 or +44 1481 710051 from outside the UK
Isle of Man: 01624 646464 or +44 1624 646464 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.