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I am going abroad and don't want my card to be blocked, what should I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be restricted. We must then confirm with you if this recent activity is genuine or fraudulent.

If you have used your card and the payment has been declined you should check that:

  • You have sufficient funds in the account
  • The merchant accepts your card type
  • Your card is active

If you need to clarify any of these checks you should call our telephone banking team before contacting the fraud team. When you have carried out these checks you should call our fraud line.

Fraud team
Monday to Friday 7am - 7pm, Saturday 7am - 1pm
Jersey accounts: 01534 285200
overseas: +44 1534 285200
Guernsey accounts: 01481 710051
overseas: +44 1481 710051
Isle of Man accounts: 01624 646464
overseas: +44 1624 646464

Outside these hours please call 0800 032 5963 ( +44 131 339 7609 from outside the UK).

We always recommend you have other payment methods with you when you travel abroad. (e.g. other debit cards credit cards or foreign currency).

Telephone banking
Jersey: 01534 285200 or +44 1534 285200 from outside the UK
Guernsey: 01481 710051 or +44 1481 710051 from outside the UK
Isle of Man: 01624 646464 or +44 1624 646464 from outside the UK

Our Telephone Banking service is available Monday to Friday 7am to 7pm, Saturday 8am to 1pm. Calls may be recorded.